1. Who We Are
Al Fajr Wags Travels and Tours Ltd ("we", "our", or "us") provides Umrah and Hajj travel services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or book with us.
2. Information We Collect
We may collect personal details such as your name, email address, phone number, passport country, preferred travel month, booking requirements, and other information you provide through forms, WhatsApp, email, or direct calls.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and booking requests.
- Prepare and manage your Umrah or Hajj travel arrangements.
- Provide customer support and important travel updates.
- Improve our services, website content, and communication quality.
- Meet legal, regulatory, and compliance obligations.
4. Lawful Basis and Consent
By submitting information through our website or contact channels, you consent to processing your personal information for the purposes described in this policy. Where required, we process information based on contractual necessity, legal obligations, and legitimate business interests.
5. Sharing Your Information
We only share relevant information with trusted service providers where necessary to deliver your travel arrangements. This may include airlines, hotels, transport partners, visa processing partners, and payment/communications providers. We do not sell your personal information.
6. Data Retention
We keep personal information only for as long as needed for booking administration, support, legal record-keeping, and dispute resolution. Retention periods may vary depending on the nature of the service and legal requirements.
7. Data Security
We apply reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage method is completely risk-free.
8. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to legal limitations. You may also object to certain processing or request communication preferences updates.
9. Third-Party Services
Our website may contain links to third-party platforms (such as WhatsApp or social media). Their privacy practices are governed by their own policies, and we encourage you to review them directly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this policy or your personal data, contact us at info@alfajrwags.com or call +234-7019311996 / +234-81672426282.